Telecommunications Services Specialist

De Lage Landen is een wereldwijd opererende financiële dienstverlener. In Nederland zijn zij marktleider in leasing. Met deze dienstverlening op het gebied van factoring en consumptief krediet behoren zij in Nederland tot de top vijf.

U kunt bij De Lage Landen terecht voor:
Leasing (van bedrijfsmiddelen en auto’s) – via De Lage Landen en Athlon Car Lease
Factoring
Vendor Finance
Consumentenfinancieringen – via Rabobank, Freo.nl en Athlonautofinanciering.nl

De Lage Landen gaat voor een lange termijnrelatie met haar klanten en partners. Met ruim 5000 medewerkers maken zij hierbij dagelijks het verschil. Vanuit het hoofdkantoor in Eindhoven, maar ook vanuit onze internationale kantoren in 35 verschillende landen.

De Lage Landen is 100% dochter van de Rabobank met merken als: De Lage Landen, Athlon Car Lease, LeaseLoket.nl, Athlonautofinanciering.nl, UsedEquipementPlaza.com, Freo.nl.

De cultuur binnen de lagen landen kenmerkt zich door een open en klantgerichte houding.

This position is responsible for the daily maintenance and support of voice and data telecommunications services (on Nortel and Siemens systems), features, software systems and hardware systems.

Monitors systems and responds to error/outage situations. Assists the Global Telephony Team Lead in project- related activities. Interacts with vendors to ensure support for telecommunications systems. Maintains administration records and databases relevant to the telecommunications infrastructure. Trains employees on proper use of telecommunications resources.

•Handles daily telecommunications support. Resolves incidents reported to the IT Service Desk. Tasks include member add, change and relocation requests including programming of station, call center, trunk and network dialing configurations, Responds to error and outage situations. Analyze and evaluate best course of action to correct condition or arrange for vendor intervention and manage the problem through resolution. Learning basic functionality of TEM billing system.
•Performs routine technical maintenance tasks to ensure proper operation of telecommunications hardware and systems. Interfaces with Telecommunications Vendors relative to telephone products and services and order processing.
•Under guidance of the Global Telephony Team Lead, participates in project-related work. Projects could include major department relocations, disaster recovery planning, call center migrations implementations and programming of call center routing plans. Participates in (or performs individually) requirements gathering, design, documentation development, planning and testing phases.
•Ensures the effective use of the corporate voice, data and video systems by providing the appropriate training to company employees. Instructs company employees on established standards and provides technical expertise and guidance as needed.
•Acts as a liaison between Global Connectivity team and other organizational units, including sites in a Global capacity. Performs maintenance along with problem solving of video conference units in a Global capacity. Meets with business departmental management to review and design system changes to meet their needs.
•Maintains accurate documentation on telecommunications network, call center, assets (voice, video and data resources), DID numbers fax numbers and toll-free numbers. 10%
To be considered for this position, candidate must have 5+ years of experience in telecommunications where call center is mission-critical. Expertise with PBX hardware, application software, voice processing systems, video conferencing systems and telecommunications cabling infrastructure. Must possess skills and ability to accomplish telecommunications tasks including PBX / Voicemail administration, technical analysis, problem analysis, security administration, project work, and telecommunications support. Certifications or manufacturer approved/sponsored training a plus. Requires strong communications ability, analytical skills, problem solving skills and the ability to deal with people in a business-like and efficient manner. Must be able to effectively perform to set priorities, maintain morale and fulfill responsibilities. Must possess positive attitude and be customer focused.

Must have the ability to communicate, both orally and written, with other members of the team and with clients.
Must be able to demonstrate a high degree of attention and quality, details, correctness and deadlines.
Must have the proven ability to handle and organize multiple projects and deadlines.
Will be required to carry a mobile phone and be available for after hours support.